Refund Policy
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We want you to be fully satisfied with your purchase from eevs.
Your first box: 30-day promise
Trying eevs for the first time? Your first box is covered by our 30-day promise. If it's not for you, contact our support team within 30 days of delivery and we will make it right, even if the box has been opened.
All other orders
You may request a return within 14 days of delivery, provided the item is:
- Unused and in original packaging
- In the same condition as received
To start a return, please contact our support team with your order details.
Once your return is received and inspected, we will notify you about approval or rejection of your refund. Approved refunds will be processed back to your original payment method within a few business days.
Please note:
- Shipping fees are non-refundable
- Outside the first-box promise, used or opened products may not be eligible for return